Jesse Williams

Experience

Self-Employed

2016 - Present

Providing technical support for Apple products, including hardware/software troubleshooting and repairs. Educating clients on how to use their devices while offering training on operating systems, applications and best practices. Building client-catered solutions and performing initial and ongoing setups. Providing web support to clients who require assistance managing their website, online orders and social media marketing.

Guru (Ecommerce Consultant)

Shopify | 2013 - 2016

Providing technical support for Apple products, including hardware/software troubleshooting and repairs. Educating clients on how to use their devices while offering training on operating systems, applications and best practices. Building client-catered solutions and performing initial and ongoing setups. Providing web support to clients who require assistance managing their website, online orders and social media marketing.

Family Room Specialist

Apple | 2011 - 2013

Providing technical support for Apple products, including hardware/software troubleshooting and repairs. Educating clients on how to use their devices while offering training on operating systems, applications and best practices. Building client-catered solutions and performing initial and ongoing setups. Providing web support to clients who require assistance managing their website, online orders and social media marketing.

Back of House Specialist

Apple | 2010 - 2011

Providing technical support for Apple products, including hardware/software troubleshooting and repairs. Educating clients on how to use their devices while offering training on operating systems, applications and best practices. Building client-catered solutions and performing initial and ongoing setups. Providing web support to clients who require assistance managing their website, online orders and social media marketing.

Education

Pre-Animation

2009 - 2010

Obtained a certificate in general arts and science with formal training in layout design, character design, and life drawing.

Skills

Working well under pressure

Multitasking while maintaining composure

Communicating effectively

Mitigating complex situations

Troubleshooting, isolating and resolving technical issues

Proficient use of computers

Contact